1. Overview

At ScriptifyZone, we strive to deliver high-quality digital products and excellent customer satisfaction. Due to the nature of digital products — which cannot be "returned" once downloaded — our refund policy is designed to be fair to both our customers and our business.

2. When Refunds Are Granted

We may issue a refund under the following circumstances:

• Duplicate Payment: If you were accidentally charged twice for the same product
• Product Not Delivered: If you did not receive access to the product after a successful payment (and our support team confirms the issue)
• Major Defect: If the product is fundamentally broken or significantly different from its description, and we are unable to provide a fix within a reasonable time
• Unauthorized Transaction: If a purchase was made without your authorization (subject to verification)

3. When Refunds Are NOT Granted

Refunds will not be issued in the following cases:

• You changed your mind after purchasing
• You did not read the product description or requirements before purchase
• The product does not meet your subjective expectations but functions as described
• You lack the technical knowledge to use or install the product
• Your hosting environment does not meet the minimum requirements
• You found a cheaper alternative elsewhere
• You have already downloaded the product files
• The refund request is made more than 7 days after purchase

4. Refund Request Timeline

To be eligible for a refund review, you must submit your request within 7 days of the original purchase date. Requests submitted after this period will not be considered.

5. How to Request a Refund

To request a refund, follow these steps:

Include the following in your refund request:

• Your order ID / transaction reference
• The product name
• Detailed reason for the refund request
• Screenshots or evidence (if applicable)

6. Processing Time

Once a refund is approved:

• Refunds are processed within 5-10 business days
• The amount will be credited to the original payment method
• Bank processing times may vary; please allow additional time for the refund to appear in your account

7. Subscription Refunds

For subscription plans:

• Refunds are only considered if requested within 48 hours of purchase and no downloads have been made
• Partial refunds for unused subscription periods are not available
• If a subscription is cancelled, access continues until the end of the current billing period

8. Contact Us

For any questions regarding our refund policy, please reach out to us:

• Email: support@scriptifyzone.com
• Contact Page: Contact Us
• Support Tickets: Available in your Dashboard